Démarche qualité en établissement de santé : travaux pré, per et post certification V2014

Abstract : Made compulsory by the publication of order No. 96-346 of April 1996, 24th, the deployment of quality initiatives in the health system knows a significant increase. Each health establishment is so concerned with the fourth iteration of the approach: HAS V2014 certification. Customed and unique to each structure, it must be reflected and organised. Major tool, the “quality account” is the main instrument for monitoring the progress of the institution in improving and risk control. Audit of process, “tracer patients” and global action plans are even more instruments required for the approach development and deployment. Uninterrupted process, pre-, per- and post-certification HAS V2014 works turn out to be crucial. Applied to the Majorelle polyclinic, what are they and what place they take? These are all questions that this thesis is trying to answer.
Document type :
Master thesis
File URL :
http://docnum.univ-lorraine.fr/prive/BUS_M_2015_WOLF_LOUISE.pdf
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https://hal.univ-lorraine.fr/hal-01771016
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Submitted on : Thursday, April 19, 2018 - 12:01:38 PM
Last modification on : Thursday, April 19, 2018 - 12:01:38 PM

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  • HAL Id : hal-01771016, version 1

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Louise Wolf. Démarche qualité en établissement de santé : travaux pré, per et post certification V2014. Biotechnologies. 2015. ⟨hal-01771016⟩

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