Beyond " Usability and User Experience " , Towards an Integrative Heuristic Inspection: from Accessibility to Persuasiveness in the UX Evaluation A Case Study on an Insurance Prospecting Tablet Application - Université de Lorraine Access content directly
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Beyond " Usability and User Experience " , Towards an Integrative Heuristic Inspection: from Accessibility to Persuasiveness in the UX Evaluation A Case Study on an Insurance Prospecting Tablet Application

Abstract

Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and " user experience ". This fails to consider UX as it should be [considered]: through a holistic approach. Thus, we suggest to go beyond that by opting for what we have called an Integrative Heu-ristic Inspection that takes into account issues of: accessibility, usability, emotions & motivation and persuasion, and that aims to simplify the overflow of recommendations UX professionals are faced with nowadays. We illustrate our proposal by a case study carried out on an insurance prospecting tablet application. We analyzed the results of the inspection separately for each dimension as well as combined across dimensions. Implications for a reflection on the struc-turing of the criteria for a general criteria-based approach in UX are discussed.
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hal-01825670 , version 1 (28-06-2018)

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Eric Brangier, Josefina Isabel Gil Urrutia, Véronique Senderowicz, Laurent Cessat. Beyond " Usability and User Experience " , Towards an Integrative Heuristic Inspection: from Accessibility to Persuasiveness in the UX Evaluation A Case Study on an Insurance Prospecting Tablet Application. Tareq Ahram; Christianne Falcão. Advances in Usability and User Experience. Proceedings of the AHFE 2017 International Conference on Usability and User Experience, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA, Springer, pp.460-470, 2018, 978-3-319-60492-3. ⟨10.1007/978-3-319-60492-3⟩. ⟨hal-01825670⟩
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