Contribution méthodologique à la maîtrise conjointe de la qualité d'un produit et de ses processus de production par une modélisation des concepts qualité

Abstract : In today's world of globalization, quality becomes a strategic tool to face the new economic and social stakes of the enterprise by its impact on jointly controlling the quality of the product and the processes supporting its production as well. This control is directly related to the coherent organization of the quality activities which are structured on the different enterprise levels. One of the major challenges is to set up the quality process as a process according to the "system" definition; i.e. a process which effectively integrates the quality activities on the different enterprise levels as well as with other processes belonging to the enterprise. Coping to this challenge, several methodologies and methods were proposed to support the whole or a part of modelling the process quality. However, the lack of formalization harms the effectiveness and the efficiency of their application. Regarding this double report on integration and lack of formalization, our contribution consists in developing a generic quality approach for formalising a process quality at the tactical level linked to the other enterprise levels. This approach is in accordance with the TQM to control and improve jointly the quality of the product and the production process. Since we propose and automated approach, it can be deployed from the design phase to the exploitation phase of the process quality control. The originality of this work consists on the unification, in the form of meta-models, of the quality concepts on the basis of: the process approach defined in the standard ISO9000:2000, the function "quality management" as defined by the standard IEC/ISO62264, the quality methods, and finally on the modelling of relevant indicators. The feasibility of this approach is shown by an application case of a manufacturing process.
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Salah Deeb. Contribution méthodologique à la maîtrise conjointe de la qualité d'un produit et de ses processus de production par une modélisation des concepts qualité. Gestion et management. Université Henri Poincaré - Nancy 1, 2008. Français. ⟨NNT : 2008NAN10005⟩. ⟨tel-01748347⟩

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