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La représentation de la confiance dans l'activité collective. Application à la coordination de l'activité de chantier de construction

Abstract : The building construction is an on-site production activity. Therefore numerous dysfunctions can appear during the activity. The coordination of building construction depends on a subtle combination between explicit vs. implicit interactions, where organization takes various forms (i.e. hierarchic, adhocratic and transversal). Quality of the collective process is thus largely dependent on autonomy capability and responsibility sharing of each of the involved actors. Our hypothesis is that such a collective context is mainly based on the notion of trust. Indeed trust has the capability to reduce the perception of risk and to enable action in uncertain environments. Consequently, we suggest applying trust notion to the issue of design of cooperation support tools, towards a new vision of collective activity management based on trust representation. This Ph.D. research introduces the notion of trust in the good progress of the activity. Our methodology consists firstly in identifying the various trust criterions that we validate through a terrain survey. Secondly we establish a mathematical model aiming at evaluating trust level based on cooperation context information. Then the proposition suggests a prototype tool, called Bat'iTrust. User-navigation inside the prototype is guided by a dashboard view centred on the trust concept. Finally the validation is assessed through both surveys and an experimentation stage. These ones allow us to confront our results to experimenters subjects representative of the construction domain
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Submitted on : Thursday, March 29, 2018 - 11:49:10 AM
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  • HAL Id : tel-01748784, version 1



Annie Guerriero. La représentation de la confiance dans l'activité collective. Application à la coordination de l'activité de chantier de construction. Architecture, aménagement de l'espace. Institut National Polytechnique de Lorraine, 2009. Français. ⟨NNT : 2009INPL018N⟩. ⟨tel-01748784⟩



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