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16 [1.1.2] Utilisateur = un être gouverné par la logique ET les émotions, . ,
20 [1.2.2] Intégrer les utilisateurs de plus en plus tôt dans le processus, ., pp.23-24 ,
26 [2.1.1] Un concept étroitement lié aux TIC, pp.27-28 ,
45 [3.1.1] Etude en laboratoire plutôt qu'en environnement réel, pp.47-48 ,
Comment atteindre la dimension 'living' des projets Living Lab ? ,
56 [O1A] Personnifier les données d'usage 56 [O1B] Concrétiser les objets intermédiaires de conception (OIC) 58 [O1C] Ancrer les partenaires dans l'environnement réel d'exploration 59 [O1D] Immerger physiquement les utilisateurs dans l'environnement d'expérimentation, pp.60-61 ,
67 [O3A] Analyser ce que les utilisateurs font plutôt que ce qu'ils disent, pp.70-71 ,
72 [O4A] Modifier la représentation du rôle des utilisateurs auprès de l'ensemble des partenaires, p.73 ,
77 [5.1.2] Verbalisation, pp.78-78 ,
] Définition des modalités de réalisation des opérations Living Lab, pp.94-99 ,
106 [7.1.1] CAS n° 1 ? Ateliers de la Fabrique (saison 1), p.122 ,