Contribution au pilotage des organismes de formation : application aux établissements de l'enseignement supérieur

Abstract : Learning systems are a particular class of systems designed to produce services; their main purpose is to increase the competency of learners. This type of system is likely to face many transformations in the next few years. Indeed, learning systems must be able to respond to the changing needs of learners and of the industries that recruit the learners for employment. Moreover, they will operate in an increasingly competitive and more aggressive environment. The primary objective of this work is to define a performance measurement system of higher education institutions, which we will then link with action levers to allow a reactive control. Note that the main specificity of the learning system is that the product (learner) is also the actor in the production process and the client of the organization that provides the system. Thus we are confronted with a new type of product, the active product ; and the control system must be able to take into account this characteristic of the learning system. We propose a method in order to implement an integrated and reactive system of control. This method is composed of nine different steps from the definition of the system s strategy to the definition of the operational goals. The method is also using a phase of model to define a process map and a UML model.hese works are based on two principal activities: the deployment of the strategy through the conception of the performance measurement system and the conception of the control system itself. These two activities are articulated around a model activity, indispensable to implement our system. Existing methods will be used and adapted to our particular needs, like method of balanced scorecards for the deployment of the strategy or the Statecharts formalism to model the behaviour of our cooperating structure of control.
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Rémi Renauld. Contribution au pilotage des organismes de formation : application aux établissements de l'enseignement supérieur. Education. Université Paul Verlaine - Metz, 2008. Français. ⟨NNT : 2008METZ019S⟩. ⟨tel-01752586⟩

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