Entre traduction et négociation : comment se construit le sens des groupwares en contexte organisationnel ?

Abstract : The introduction of groupwares in productive organizations highlights four major characteristics of our societies : the paramountcy of knowledge as a key driver of business competitiveness, the profusion of technologies surrounding both domestic and professional fields, the enhancement of urgency and mobility, and a new definition of the actor, a true entrepreneur of his life. Groupwares act as performance catalysts: to work faster and better by mobilizing collective intelligence. How can such tools be appropriated by actors in productive organizations ? How are they integrated or not in work practices ? How do actors, by seeking a meaning to them, transform organizations ? The question of cognitive and communicative processes at work constitute the heart of this research. The hypothesis considers the appropriation of groupwares as the product of two interrelated dynamics: the creation of meaning dynamic and the translation dynamic. The articulation of the sensemaking theory developed by Karl E. Weick and the translation theory proposed by Madeleine Akrich, Michel Callon and Bruno Latour appears to be appropriate to analyze the process of appropriation of groupwares. Three case studies were conducted : a participant observation in a research centre and two action-researches within a bank and an organization in the field of business support. They highlight the active role played by actors during the introduction of groupwares and the communicative dimension at work: project formulation, negotiation of those fundamental issues on which work collectives rely, and the translation and articulation of contradictory logics that are found in every company. The role of the manager appears to be preponderant and the research findings lead to the need to rethink his action during the implementation of groupwares, because these tools, vectors of cognitive rationalization, question those forms of identity construction and professional relations which are manifest in most companies. Managers appear helpless when facing these challenges
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Christelle Mallet. Entre traduction et négociation : comment se construit le sens des groupwares en contexte organisationnel ?. Autre [cs.OH]. Université Paul Verlaine - Metz, 2009. Français. ⟨NNT : 2009METZ022L⟩. ⟨tel-01752645⟩

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