Patients’ Characteristics and Healthcare Providers’ Perceived Workload in French Hospital Emergency Wards

Abstract : The aim of this research is to understand how patients' characteristics increase healthcare providers' perceived workload. Patients' characteristics and dependency, technical and relational complexities of care seem to increase healthcare providers' workload. As workload is multidimensional, we examine which dimensions are affected by patients' characteristics. Our methodology is based on 121 patients assessed with the NASA task load index (NASA-TLX) and a questionnaire filled in by 57 health providers in 2 emergency wards in French hospital settings , to evaluate their attitudes to different patients' characteristics. Our results show that physical demand is the dimension most affected by patients' behaviour and characteristics. Next, we observe that workload increases more due to patients' behaviour than their social characteristics. We propose that a regulation mechanism be taken into account in further research, using methodology based on observations to identify how healthcare providers might adapt their activities to compensate for workload variations caused by patients. workload evaluation emergency ward healthcare providers patients' characteristics NASA-TLX
Type de document :
Article dans une revue
International Journal of Occupational Safety and Ergonomics, Ablex Publishing Corporation, 2014, 20 (4), pp.551-559. 〈10.1080/10803548.2014.11077071〉
Liste complète des métadonnées

Littérature citée [34 références]  Voir  Masquer  Télécharger

https://hal.univ-lorraine.fr/hal-01377014
Contributeur : Perseus Ul <>
Soumis le : jeudi 5 octobre 2017 - 16:47:29
Dernière modification le : mercredi 2 mai 2018 - 12:48:04

Lien texte intégral

Identifiants

Citation

Sandrine Schoenenberger, Pierre Moulin, Eric Brangier, Daniel Gilibert. Patients’ Characteristics and Healthcare Providers’ Perceived Workload in French Hospital Emergency Wards. International Journal of Occupational Safety and Ergonomics, Ablex Publishing Corporation, 2014, 20 (4), pp.551-559. 〈10.1080/10803548.2014.11077071〉. 〈hal-01377014〉

Partager

Métriques

Consultations de la notice

67