The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?

Abstract : Automotive HMI development was historically feature and technology-driven. Over time, we witnessed a shift in focus from physical to cognitive issues, especially due to technology evolution and embedded HMI complexification. This made adapting automotive HMI development process a necessity to address human factors and cognitive ergonomics challenges in design/evaluation phases. It is in this context that car manufacturers enhanced the traditional systems engineering logic (V like model) thanks to the User-Centered Design cycle (UCD). But, despite this user centric approach, some customers' complaints and usability issues concerning automotive HMI are reported. Why is it so? To answer this question a research is underway. In this article, we (1) describe the work that led us to consider the research-practice gap as a candidate factor explaining why the user centric approach fails and (2) describe what we are planning to do as next steps.
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https://hal.univ-lorraine.fr/hal-02130229
Contributor : J. M. Christian Bastien <>
Submitted on : Monday, September 2, 2019 - 12:06:42 PM
Last modification on : Thursday, October 24, 2019 - 1:22:41 AM

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Fares Zaidi, Christian Bastien, Xavier Chalandon, Laurent Moiselet, Emmanuelle Thianche. The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?. Congress of the International Ergonomics Association, Aug 2018, Florence, Italy. ⟨10.1007/978-3-319-96071-5_78⟩. ⟨hal-02130229⟩

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