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Communication Dans Un Congrès Année : 2023

Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration

Résumé

Chatbots have the potential to revolutionize the way we live and work, but what impact do they have on our decision-making? We investigated how people rely on advice from chatbots compared to advice from humans. We found that participants were more likely to follow the advice of a chatbot, with 64% compliance compared to 31% with a human. Our study also showed that participants were more engaged when working with a human assistant. These findings have important implications for the implementation of conversational agents in various settings.
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Dates et versions

hal-04229467 , version 1 (05-10-2023)

Identifiants

  • HAL Id : hal-04229467 , version 1

Citer

Clélie Amiot, François Charoy, Jérôme Dinet. Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration. Workshop on Trust and Reliance in AI-Assisted Tasks, at CHI 2023, Apr 2023, Hamburg, Germany. ⟨hal-04229467⟩
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