L'apparence, critère habilitant ou discriminant dans l'entretien de recrutement : exemple des commerciaux en banque

Abstract : This study tries to determine whether clothing, appearance and behavior could be a factor of discrimination during the job interview process. It is based on a survey, carried out in the banking sector, with executives who recruit for sales positions which require face to face contact. This work falls within the focus of research on pragmatic sociology (or sociology of action) which allows us to establish if criteria, such as appearance, assures "fairness" and "equality" of judgment. After a presentation of the survey methodology (using unstructured interviews and integrating photographs) our study introduces a recall of the body of theory in sociology of action. The results of the survey give a description of the system of values in the banking area and skills required in business jobs. They also tend to focus on the face to face interaction during the hiring process to identify the peculiarities in this sector. Our inquiry then sets out to show how and why appearance is included as criteria of skills evaluation of trade people. The sociology of the regimes of action then allows us to explain how the recruiters surveyed establish their judgments in regards to the criteria of appearance and how they are able to justify and explain their decisions. Finally, pragmatic sociology allows a critical and in-depth analysis of implemented methods by studying their intrinsic characteristics and by determining if the face to face evaluation during the interview process allows fairness in judgment. Through these analyses, the study tries to reveal social justice by underlining risks of discriminating judgment due to the hiring process, in particular, the face to face method.
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Agnès Ceccarelli. L'apparence, critère habilitant ou discriminant dans l'entretien de recrutement : exemple des commerciaux en banque. Sociologie. Université de Lorraine, 2012. Français. ⟨NNT : 2012LORR0374⟩. ⟨tel-01749674⟩

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