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Expressing embarrassment (or not): Which effects on produced impression on others and on attributed social value?

Abstract : Introduction. Embarrassment is a negative but prosocial emotion, which often arises from the transgression of a social norm. Its expression thus plays a crucial role in the social perception. Objective. The aim of this paper is to document this role during both ordinary and extra-ordinary situations (i.e., with stakes). Method. Using scenarios’ method, 27 participants and 100 recruiters evaluated persons expressing embarrassment or not. Results. Study 1 showed that during ordinary situations, nonverbal expression of embarrassment led to make a good impression by signalling desire of appeasement and prosociality. In contrast, Study 2 revealed that during a job interview, verbal expression of embarrassment through defensive tactics was rather negatively perceived. Conclusion. The manipulation of emotions as emotive communication tools will be discussed.
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https://hal.univ-lorraine.fr/hal-02569307
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Submitted on : Saturday, September 5, 2020 - 3:45:14 PM
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Hélène Maire, Marie-France Agnoletti. Expressing embarrassment (or not): Which effects on produced impression on others and on attributed social value?. European Review of Applied Psychology / Revue Européenne de Psychologie Appliquée, Elsevier, 2020, 70 (4), pp.100525. ⟨10.1016/j.erap.2020.100525⟩. ⟨hal-02569307v2⟩

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