Social virtual agents and loneliness: Impact of virtual agent anthropomorphism on users’ feedbacks - Université de Lorraine Accéder directement au contenu
Communication Dans Un Congrès Année : 2021

Social virtual agents and loneliness: Impact of virtual agent anthropomorphism on users’ feedbacks

Résumé

Conversational agents such as robots or chatbots are today proposed as a solution to modern societys’ issues such as loneliness. This paper explores the effect of the evolution of a conversational agent appearance (Replika©) on user reviews (~ 85 000) through the use of Reinert’s method for text analysis. Results showed differences in the size of thematics issued from the analysis before and after the update such as help with mental health, companionship and visual and conversational anthropomorphism.
Fichier non déposé

Dates et versions

hal-03216603 , version 1 (04-05-2021)

Identifiants

Citer

Eloïse Zehnder, Jérôme Dinet, François Charpillet. Social virtual agents and loneliness: Impact of virtual agent anthropomorphism on users’ feedbacks. AHFE 2021 - 12th International Conference on Applied Human Factors and Ergonomics, Jul 2021, New York, United States. ⟨10.1007/978-3-030-80091-8_33⟩. ⟨hal-03216603⟩
200 Consultations
0 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More