HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

Do I Trust this Stranger ? Generalized Trust and the Governance of Online Communities

Abstract : Online peer production communities such as Wikipedia typically rely on a distinct class of users, called administrators, to enforce cooperation when good faith collaboration fails. Assessing one’s intentions is a complex task, however, especially when operating under time-pressure with a limited number of (costly to collect) cues. In such situations, individuals typically rely on simplifying heuristics to make decisions, at the cost of precision. In this paper, we hypothesize that administrators’ community governance policy might be influenced by general trust attitudes acquired mostly out of the Wikipedia context. We use a decontextualized online experiment to elicit levels of trust in strangers in a sample of 58 English Wikipedia administrators. We show that low-trusting admins exercise their policing rights significantly more (e.g., block about 81% more users than high trusting types on average). We conclude that efficiency gains might be reaped from the further development of tools aimed at inferring users’ intentions from digital trace data.
Complete list of metadata

https://hal.univ-lorraine.fr/hal-03588745
Contributor : Touria Bagard Connect in order to contact the contributor
Submitted on : Friday, February 25, 2022 - 10:36:23 AM
Last modification on : Saturday, April 16, 2022 - 3:36:40 AM

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Links full text

Identifiers

Citation

Jérôme Hergueux, Yann Algan, Yochai Benkler, Mayo Fuster-Morell. Do I Trust this Stranger ? Generalized Trust and the Governance of Online Communities. WWW '21: The Web Conference 2021, Apr 2021, Ljubljana, Slovenia. pp.539-543, ⟨10.1145/3442442.3452338⟩. ⟨hal-03588745⟩

Share

Metrics

Record views

9