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Pré-Publication, Document De Travail (Working Paper) Année : 2023

Whom Do We Trust ?: A Comparative Study on Reliance between Chatbot and Human Assistance

Résumé

Conversational agents, such as chatbots, can potentially improve professional lives by streamlining existing workflows. In a recent study, we investigated how people rely on advice from chatbots compared to advice from humans. We found that participants were more likely to follow the advice of a chatbot, with 64% compliance compared to 31% with a human. Our study also showed participants were more engaged when working with a human assistant. These findings have important implications for implementing conversational agents in various settings.
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Licence : CC BY - Paternité

Dates et versions

hal-04229730 , version 1 (05-10-2023)

Identifiants

  • HAL Id : hal-04229730 , version 1

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Clélie Amiot, François Charoy, Jérôme Dinet. Whom Do We Trust ?: A Comparative Study on Reliance between Chatbot and Human Assistance. 2023. ⟨hal-04229730⟩
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