Poster De Conférence Année : 2018

From "shared diagnosis" to "shared action": how living lab process can support decision-making process involving citizen for smart city?

Résumé

Cities are increasingly growing to become larger and more complex than ever. Since a decade, several current researches on the Smart City concept have emphasized the levels of stakeholder engagement and Information and Communications Technology (ICT)- based solutions for public issues [1]. Because of ICT development, citizens of smart cities have more chances to access information and public data. This context brings opportunities for them to interact, collaborate and be engaged on their city’s projects. The Living Lab concept has been applied to different fields but, maybe the field where this concept has been more adopted and applied is the Smart Cities [2]. However, dealing with a Smart City Living lab project is a complex task because of its own nature (multi stakeholders, dynamic interactions, independency but interaction...) that make it difficult to steering successfully those projects. Formal representations of decision-making and interaction process in complex systems will able to enhance the comprehension of the dynamics of the collaborative projects and its implications on the project outcomes and its success or fail. A question arises : How to support multi- stakeholders interaction, especially citizens, in the share decision-making process of collaborative smart city projects under the framework of the living lab approach ? There are several issues to consider when answering this question: • Is there a generic co-creating process supported by a Living Lab towards the realization of a urban project under the paradigme of Smart City? • How to keep the key role of citizens in every stage of the co-creating process supported by a Living Lab towards the realization of Smart City? • How to support group decision- making process involving groups of stakeholders with different roles, skills knowledge and expertise? • Which modeling technique is the most relevant to represent our system? • In a Smart City Living Lab, how stakeholders transform “shared diagnosis” in “shared action”? [3] The main goal of our study will propose an original methodology to support the collaborative processes that enabling the multi- stakeholders active participation on the project. This methodology will operationalize the proposed conceptual framework of the decision-making process within a Smart City Project under a Living Lab approach. The particular objectives must include at least: • A state of the art on how ICT and interoperability are changing the citizen engagements and the way the cities are managed • A descriptive on how Living lab decision making process is realized (Steps, Stakeholders, metrics, implications) • A study of the decision making tools that potentially could be integrated to ease this process (i.e. group decision making) or involve all interested parties • A framework to integrate the process • The illustration of this framework through the current and pass living lab demonstrators of the ERPI Laboratory [1]​Cities, S., (2010). Transforming 21st Century city via the creative use of technology. ARUP, London, September. [2]​Dupont, L. et al., (2014). Study case: Living Lab Mode for urban project design: Emergence of an ad hoc methodology through collaborative innovation. In 2014 International Conference on Engineering, Technology and Innovation (ICE). Bergamo, Italy: IEEE, pp. 1–9. [3]​DUPONT, L., MOREL, L. & GUIDAT, C., (2015). INNOVATIVE PUBLIC-PRIVATE PARTNERSHIP TO SUPPORT SMART CITY: THE CASE OF “CHAIRE REVES” A. ATTOUR AND THIERRY BURGER-HELMCHEN, ED. JOURNAL OF STRATEGY AND MANAGEMENT, 8(3), PP.245–265.

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hal-05251476 , version 1 (12-09-2025)

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Tran Thi Hoang Giang, Laurent Dupont, Mauricio Camargo. From "shared diagnosis" to "shared action": how living lab process can support decision-making process involving citizen for smart city?. RP2E Doctoral school, Feb 2018, Vandoeuvre Lès Nancy, France. ⟨hal-05251476⟩
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