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Etude des processus de décision dans une organisation complexe : le cas d'une CCI

Abstract : This research aims to study the process of decisions in a complex organization. Based on three cases studies in a wide Chamber of Industry and Commerce, this work raises the following question ?How to improve the decisionmaking in a political organization? Following our review of the literature, we kept three dimensions in the decision appearing to us relevant within the framework of this work: a temporal dimension, a dimension of socio-cognitive order (at the actors of the decision) and a technical dimension (which management tools?). This research was part of a practical approach of the decision. This is the reason why we used the Actor Network Theory which seems to be appropriate for this type of organization. We worked on three case studies: the pooling of export services, the management of a regional airport and the development of the consular business school. Among the conceptual contributions, we validate the model of -express decision-maker-. In addition, we have been able to show the interest of separating those who made the decisions and those who must put into service them later. Project manager should not be the one who implement them. The several case studies have also shown the need of proactive management control in this organization. Finally, this work proposes a guide of good practices to improve the decision-making. The guide keeps the dimension "decision as practice" with managerial implications.
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Submitted on : Thursday, March 29, 2018 - 12:08:37 PM
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  • HAL Id : tel-01749174, version 1


Jérémy Aldrin. Etude des processus de décision dans une organisation complexe : le cas d'une CCI. Gestion et management. Université de Lorraine, 2012. Français. ⟨NNT : 2012LORR0036⟩. ⟨tel-01749174⟩



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