Concevoir des services collaboratifs adaptés à des pratiques métier : une méthode centrée usages. Application au domaine de la construction

Abstract : In the sector of the architectural design-construction project, the management of the collaboration between the different actors of a project is an important issue. From a project to another, considering the project type and also the actors involved, business practices vary. In parallel, many services are proposed and used to assist the collaboration, some of them being generic and others more specific to professional usage. The CRTI-weB experience is a groupware development project lead with and for professionals of the Luxembourgish sector. Despite the analysis of business needs lead before development, the tool has some lacks of adaptation. This statement isn't isolated; in general, this type of tools doesn't fully satisfy professionals' expectations. This doctoral work proposes an analysis framework supported by users' behaviors modeling. We adopt several viewpoints related to several research fields: software engineering, human-computer interactions design, service-oriented enterprise and information system design, and finally computer-supported collaborative work (CSCW We propose the PUSH method (Practice and Usages based Service enhancement) that orchestrates the different viewpoints to generate an amount of requirements for the development of adapted services. The communication and the traceability are supported by this design method. The context of study, both research and development-oriented (through the collaboration of the MAP-CRAI laboratory in Nancy and the CRP Henri Tudor in Luxembourg) allows us evaluating and enhancing the definition of our concepts and the applicability of the PUSH method through three experimentations
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Daniel Zignale. Concevoir des services collaboratifs adaptés à des pratiques métier : une méthode centrée usages. Application au domaine de la construction. Autre [cs.OH]. Université de Lorraine, 2013. Français. ⟨NNT : 2013LORR0069⟩. ⟨tel-01749850⟩

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