Contribution à la conduite du changement en PME : intégration des représentations organisationnelles au processus de changement participatif

Abstract : Organizational innovation is today recognized as a major factor to the survival and development of firms. This is especially true for small and medium-sized businesses, which are defined here as the meeting point between a structuring formalization essential to their development, and a permanent reconstruction of their social system, based on the actors strategic game. We identify the inadequate integration of the latter aspect in organizational change projects as the main reason behind their failure. The purposes of this essay are to understand the role played by the formalization used in purposeful organizational change in order to define its limits ; to characterize a few modeling techniques with regard to the requirements of the process of change in businesses, and to infer contributing elements to Value development in SME. The state of the art and the choice of a few methodological tools of modeling techniques and formal representations enabled us to build an engineering of organizational development, which was put to the test in two cases of organizational change and which made it possible to assess the role played by formal representation in the process of change. Our research reveals the existence of a corpus of data which cannot be grasped by formal models alone. An integrated approach to change, including the technical, organizational, behavioral, and cognitive dimensions, calls for the construction of links between the formal model and the organizational actors' representation. These links have a structuring, rooting, mediation and mediatization role, and thus define a general framework for the integration of formal and individual representations in purposeful organizational change.
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Laurent Muller. Contribution à la conduite du changement en PME : intégration des représentations organisationnelles au processus de changement participatif. Autre. Institut National Polytechnique de Lorraine, 1999. Français. ⟨NNT : 1999INPL111N⟩. ⟨tel-01749921⟩

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