Processus d'innovation centré sur l'utilisateur : identification des besoins et interprétation des données issues de l'integration de l'utilisateur dans le processus de co-conception

Abstract : Our way of life and the products that surround us have never evolved so quickly. This evolution is a new factor to take into account in the product development to ensure the product appropriation by the users. For that reason the design approaches try to integrate usages. The Living Lab approach is organised around four principles: the realism of the studied situation; the continuity in the collaboration with the users; the collection of spontaneous usage data; the empowerment of users in the design process. These principles facilitate the path from "user-centred design" to "usage-centred design" but are difficult to realise practically. To guide and inspire the designers we propose a Living Lab project method made of eighteen operations; each operation is supposed to reach one of the four principles. The proposed method is represented with NIAM-ORM diagrams which are easily understandable because of its similarity with natural language. We tested our method on two urban projects and two industrial projects. The relevance of the tested operations on the principle realisation is evaluated according to bayesian networks: depending on the results the operations are validated, adjusted or rephrased and implemented again in the NIAM-ORM model
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Nathalie Skiba. Processus d'innovation centré sur l'utilisateur : identification des besoins et interprétation des données issues de l'integration de l'utilisateur dans le processus de co-conception. Autre. Université de Lorraine, 2014. Français. ⟨NNT : 2014LORR0027⟩. ⟨tel-01750684⟩

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