Communications et rationalités dans les équipes de travail : analyse formelle des transmissions écrites et orales au sein de deux équipes de soins à l'hôpital

Abstract : The purpose of this research is to formally analyze a professional transaction in its cognitive aspects: the transmission in nurses' teams at hospital. The transmission is a professional activity of care teams (nurses and assistants) that tends towards a continuity of work even if this work is broken by the turnover of successive work teams. The thesis that we defend is that it is possible to have access to the group's rationality by the analysis of the verbal (oral and written) expression of its members. The oral and written transmissions are clinically analyzed. The written transmissions appear in a case-history. The oral transmissions constitute a special moment of work, in which the team who leaves it works meets the team who arrives. The oral and written transmissions of two different departments of the hospital are analyzed: the transmissions of a department of palliative cares and the transmissions of a department of general medicine. We analyze those transmissions as transactions that are registered in a socio-professional and organizational setting. For the analysis, we place ourselves in the epistemological setting of the ethnomethodology and in the theorical setting of the interlocutory logic, and we complete this last on its cognitive dimension. Then we search for a logical system that enables us to interpret cognitively theses conversational or monological structures. We propose that the reasoning that is supported by verbal propositions can be analyzed as natural deductions that extend the cognitive interpretations of illocutions. To analyze these transmissions, we make the hypothesis, and we demonstrate that the organizational structure of a department (particularly the work's object) has an influence on the transmission's elements and the organization of these elements in the oral and written transmission.
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Theses
File URL :
http://docnum.univ-lorraine.fr/prive/BUL_T_1998_0030_KOSTULSKI_1.pdf
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https://hal.univ-lorraine.fr/tel-01751221
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Submitted on : Thursday, March 29, 2018 - 1:11:29 PM
Last modification on : Friday, March 30, 2018 - 1:29:50 AM

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  • HAL Id : tel-01751221, version 1

Citation

Katia Kostulski. Communications et rationalités dans les équipes de travail : analyse formelle des transmissions écrites et orales au sein de deux équipes de soins à l'hôpital. Psychologie. Université Nancy 2, 1998. Français. ⟨NNT : 1998NAN21030⟩. ⟨tel-01751221⟩

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