Approche organisationnelle basée sur le paradigme agent pour la synthèse et la réutilisation des connaissances en ingénierie collaborative

Abstract : It is well known in the enterprises that each new projectto be carried out is usually similar to a certain previous projects. Those projects can be structured according to a common reference process depending on their type. In the dissertation, we call this reference process of the enterprise’s good practices the “expertise business process”. The main difficulty lies in the formalization of the expertise business process. The traditional knowledge capitalization approaches based on the experts’ debriefings showed their limits: the experts often leave out details which may be of relevance because the debriefings are habitually realizedexternally to the activities. Our thesis relies on the idea that it is possible to construct the operational process, implemented during the collaborative activities in a product development study, from the traces recorded by the used IT tools. The constructed operational process allows the business actors and experts to step back on their work and formalize the new deducted experience to enhance the expertise business processes of the firm. Our work had taken place in the ERPI (Equipe de Recherche sur les Processus Innovatifs) laboratory of the “Université de Lorraine” under a partnership with TDC Software society and through a CIFRE Convention. This dissertation offers five key contributions: •A double cycle to capitalize over the instrumented activities. •A global approach for the management of expertise business processes. •An ontology “OntoProcess” to conceive the generic organizational aspects, separating distinctly the concepts related to traces from those related to the business process, and providing extensions in function of the used tools. •A multi-agents system based on the ontology “OntoProcess” to support the presented global approach of the expertise business processes management. •A trace based system that allows the construction of the operational process from the traces registered over the study
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Hind Darwich Akoum. Approche organisationnelle basée sur le paradigme agent pour la synthèse et la réutilisation des connaissances en ingénierie collaborative. Gestion et management. Université de Lorraine, 2014. Français. ⟨NNT : 2014LORR0224⟩. ⟨tel-01751365⟩

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