La mesure de la qualité perçue d'un dispositif de e-learning

Abstract : With the development of the knowledge society, evaluating the quality of education has become a societal concern. It is a specific learning style. It combines the technological - ICT and Internet - pedagogical and service dimensions. The question on the quality of e-learning framework is a subject to study in emergence. Our research proposes a model for assessing the perceived quality of the "e-learning framework" as a whole. The perceived quality's approach is an analytical framework based on the learner's expectations. Through interviews with learners, these expectations are analyzed. A survey, carried out enables to obtain a result of 365 responses from learners enrolled in "partially distance course", and of 78 responses from learners enrolled in "entirely distance course". It has enabled us to test the research model and the scale for measuring "combined perceived quality" in e-learning. At the level of global or generic perceived quality of service, tree dimensions are validated: the "tangibility" the "insurance" and the "empathy". On the other hands, In terms of specific perceived quality, two dimensions are validated: "tutoring" and "easy of use". The quality of representation of these dimensions is good. The reliability is also good on all the dimensions. Analysis of internal consistency and validity gives satisfactory results. An analysis of the causal relationships between variables of the model and the role of mediating and moderating variables is carried out. The comparison between the two samples shows significant differences.
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Grace Blanche Asatsop-Nganmini. La mesure de la qualité perçue d'un dispositif de e-learning. Gestion et management. Université Nancy 2, 2009. Français. ⟨NNT : 2009NAN22004⟩. ⟨tel-01752714⟩

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