Le stress du professionnel en EHPAD au regard de l’influence de la satisfaction des résidents et des familles : étude quantitative et qualitative au sein de 26 EHPAD

Abstract : The link between a resident’s well-being, his families’ and that of the person working in the institution is often taken for granted. Without mentioning a cause to effect relationship in one or the other direction we can question both the connection and its validity. Indeed, we could wonder whether a nursing home that would evaluate part of its institutional efficiency using as a criterion the satisfaction of its residents would obtain comparable results with all its employees. Does dealing with residents satisfied with the institutional services offered – or by extension being successful in external evaluation – necessarily entail a sense of well-being at work and conversely? One might be tempted to answer these questions but it would be difficult to combine all the answers into one federated reply, the subjectivity related to notions of efficiency and stress being so considerable. With the advent of the notion of quality in nursing homes for elderly dependants, the very notion of satisfaction – be it shown via surveys or more simply expressed – is more and more present. After having given a definition of the body of concepts specific to health care and social welfare and in particular the policies having an impact on the day-to-day practice of employees, but also after having given a definition of the concepts specific to management, this research articulates itself in three phases. The first phase concentrates on a survey of residents and their families’ satisfaction in three nursing homes for elderly dependants in Moselle. The objective is to analyse the perception that residents and their families might have of the nursing home in general and of its employees. The second phase aims at analysing in the same three institutions the stress-related problems of the employees in order to expose – in connexion with the theories – variable factors related to stress. At the end of the first two phases, a tool called “measuring the quality of life at work in nursing homes for elderly dependants” is suggested and tested. The third phase takes place in partnership with the National Agency for Support to Performance which, thanks to its support, enables us to generalise the study to 26 other nursing homes for elderly dependants spread all over France. The objective of this last phase – in continuity with the two previous phases – is the evaluation of the scope and the measuring of variable factors related to stress. Through a large panel of employees and nursing homes, this last phase answers the question concerning more specifically – and as far as employees of nursing homes for elderly dependants are concerned – the analysis of stress linked to variables such as the residents and their families. This methodological and scientific approach rests on theories related to management and adapted to the context of health care and social welfare.
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  • HAL Id : tel-01754464, version 1

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Alan Vinot. Le stress du professionnel en EHPAD au regard de l’influence de la satisfaction des résidents et des familles : étude quantitative et qualitative au sein de 26 EHPAD. Gestion et management. Université de Lorraine, 2013. Français. ⟨NNT : 2013LORR0252⟩. ⟨tel-01754464⟩

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