Légitimité et recherche d'adhésion chez le manager médiateur en contexte de réorganisation : analyse des implications de la redéfinition du rôle de l'encadrement de premier niveau à France Télécom

Abstract : The purpose of this research is to study the impact of redefining the role of first-line managers on their legitimacy, as well as the eventual implications on the management of the team. The literature underlines some evolution of the role, particularly as a consequence of changes in work organization and of the evolution of Human resources. Empirical data collected first through an exploratory study then through a more thorough study, show that the legitimacy of "1st HR managers" with France Telecom has been undermined. This is mainly explained by the fact that their new role no longer requires them to have deep knowledge of the job of the team they manage. It is this rational-legal dimension of legitimacy (in the sense of the Weber theory) that has been most reduced through the redifinition on the role. This reduction of the legitimacy is coexistent with the limited efficiency of managers when seeking to gain the support of the staff to the firm's orientations. This mainly leads to some fatalism in response to the evolutions required by the managers. The main contributions of this research are theoretical. The theoretical frame transfers and adapts Weber's legitimacy sources to first-line managers. The results of this study contribute to the literature on first-line management and confirm the finding of the sociology of managerial action.
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Loris Guery. Légitimité et recherche d'adhésion chez le manager médiateur en contexte de réorganisation : analyse des implications de la redéfinition du rôle de l'encadrement de premier niveau à France Télécom. Gestion et management. Université Nancy 2, 2003. Français. ⟨NNT : 2003NAN22001⟩. ⟨tel-01775379⟩

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