Beyond " Usability and User Experience " , Towards an Integrative Heuristic Inspection: from Accessibility to Persuasiveness in the UX Evaluation A Case Study on an Insurance Prospecting Tablet Application

Abstract : Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and " user experience ". This fails to consider UX as it should be [considered]: through a holistic approach. Thus, we suggest to go beyond that by opting for what we have called an Integrative Heu-ristic Inspection that takes into account issues of: accessibility, usability, emotions & motivation and persuasion, and that aims to simplify the overflow of recommendations UX professionals are faced with nowadays. We illustrate our proposal by a case study carried out on an insurance prospecting tablet application. We analyzed the results of the inspection separately for each dimension as well as combined across dimensions. Implications for a reflection on the struc-turing of the criteria for a general criteria-based approach in UX are discussed.
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https://hal.univ-lorraine.fr/hal-01825670
Contributor : Eric Brangier <>
Submitted on : Thursday, June 28, 2018 - 3:09:07 PM
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  • HAL Id : hal-01825670, version 1
  • ARXIV : 1806.11291

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Eric Brangier, Josefina Gil Urrutia, Véronique Senderowicz, Laurent Cessat. Beyond " Usability and User Experience " , Towards an Integrative Heuristic Inspection: from Accessibility to Persuasiveness in the UX Evaluation A Case Study on an Insurance Prospecting Tablet Application. In T. Ahram and C. Falcão (eds.), Advances in Usability and User Experience, Advances in Intelligent Systems and Computing, 2017. ⟨hal-01825670⟩

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