Optimisation du processus de prise en charge des usagers au sein d’un établissement d’hébergement pour personnes âgées dépendantes (EHPAD) public

Abstract : From 07 February to 17 June 2011, we have made an internship at the Regional Hospital of Metz-Thionville, on the theme: "Optimizing the management of users in Accommodation for elderly dependents." We were assigned within the division of Geriatrics-Gerontology of the Regional Hospital and we have made our studies in two of his EHPAD: the “EHPAD Saint Jean” and the “EHPAD Le Parc”. Our job was to provide assistance to the CHR, to find the best tools and adequate methods to optimize the care of dependent elderly in retirement homes. Indeed, the main concern of officials is to improve the care of the elderly in retirement homes, for better satisfaction of the residents and their families. The information collection and analysis were mainly achieved through observation, document review and interviews with various residents, their families and staff. In our study, we used the documentation of the ANESM and HAS, particularly with respect to the recommendations of best practices. We were also taken to make an approach by the process and conduct interviews with 20 residents and 11 resident families. We prepared in advance the interviews by using an interview schedule. The analysis of documents, process and results of the survey will help to identify the strengths and weaknesses of the management of users within EHPAD the CHR, including the “EHPAD Le Parc”, and that to identify improvement actions to optimize the process of care for elderly dependents
Document type :
Master thesis
File URL :
http://docnum.univ-lorraine.fr/prive/ESM_M_2010_RAKOTONDRAJAO_IANDO_HARINAIVO.pdf
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https://hal.univ-lorraine.fr/hal-01950296
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Submitted on : Monday, December 10, 2018 - 4:39:27 PM
Last modification on : Tuesday, December 11, 2018 - 1:00:51 AM

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  • HAL Id : hal-01950296, version 1

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Iando Harinaivo Rakotondrajao. Optimisation du processus de prise en charge des usagers au sein d’un établissement d’hébergement pour personnes âgées dépendantes (EHPAD) public. Gestion et management. 2011. ⟨hal-01950296⟩

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