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Pourquoi et comment la colère peut-elle être managée dans et hors des organisations?

Abstract : The title of this chapter makes it possible to begin with a research question (to be more precise, two questions: why and how) which, despite its innocuous nature, has posed and continues to create insoluble problems for many leaders of organisations overwhelmed by the immediacy of a rebellion, the unpredictability of a collective phenomenon or the occurrence of a self-destructive act by a previously uneventful, loyal, committed and proactive employee. Fury and angry outbursts are transcultural behaviours. They have a variable valence: they are sometimes generated in a sequence of interactions without a guiding principle, anomic, but at other times they can be inspired, oriented, named, explained and, in the end, give rise to a sequence of political or moral actions. Together with the expression of melancholy and sadness (Demeuldre, 2004), they can be seen as forming firm and identifiable modes of reaction and feelings in any society 1. They are the result of powerlessness in the face of an unbearable reality. With the evolution of social and ideological movements over the last forty years or so and the structuring of an ultraliberal managerial alternative to both communist illusions and the Fordist model of long-term employment, we are witnessing the spread of management methods involving greater flexibility and management by objectives, a development of skills organised around a fuzzy market of job offers, a strong individualisation of wages and other benefits, a weakening wage contractualisation for employees and cleavages between prized, protected occupational groups, on the one hand, and strata assessed as less rare and tending to be precarious, on the other. ..
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Jean-Marie Seca. Pourquoi et comment la colère peut-elle être managée dans et hors des organisations?. Louis Marmoz; Véronique Attias-Delattre. Ressources humaines, force de travail et capital humain : notions et pratiques, L'Harmattan, pp.213-228, 2010, Éducations et sociétés, 978-2-296-12904-7. ⟨hal-01612582⟩

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