Does Social Media Marketing Work in Chinese Luxury Market?
Résumé
Purpose
This paper is mainly aimed to explore how social marketing makes
contribution on luxury market. The author analyses WeChat, this prevailing social
media application with both instantons messaging and Customer engagements in
China, to examine how social marketing influences the Chinese luxury purchaser.
Design/methodology/approach
400 questionnaires have been distributed and 363
questionnaires has been collected and validated. Confirmatory factor analysis,
exploratory factor analysis, cluster analysis and path analysis have been used in this
research to verify whether direct or indirect marketing is effective and efficient for
luxury marketing in China.
Practical implication
It is recommend the luxury industry should encourage the user
generators content, instead of direct marketing, to attract its customers.
Originality/Value: This paper unveils whether traditional social marketing is
effectively in luxury industry. It has approved that only Customer engagement has
positive effective in luxury marketing in China. The consumers tend to seek advices
by blogger, instead of luxury company marketing campaign.
Limitation
The samples have been mainly collected in eastern part of China that
doesn’t cover all WeChat users distribution.